HAVEAI TECHNOLOGIES LTD · Company number 17193263

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Important: These Terms are prepared for business and professional customers, not consumers. The English version is the controlling version. Translations are provided for convenience only.

1. Agreement and scope

1.1 These Business Terms of Service (the Terms) form a legal agreement between HAVEAI TECHNOLOGIES LTD (HaveAI, we, us, our) and the business, organisation, sole trader, freelancer or other professional undertaking that accepts them (Customer, you, your).

1.2 These Terms govern access to and use of the HaveAI software-as-a-service platform, websites, dashboards, AI-agent functionality, knowledge-base tools, supported communication channels, APIs, analytics, support and related services identified in an Order Document (together, the Services).

1.3 The Privacy Notice explains how HaveAI processes account, website and business-contact information for its own purposes. Where HaveAI processes personal data on Customer's behalf, the Data Processing Agreement (DPA) applies. The Acceptable Use Policy (AUP) forms part of these Terms.

1.4 Custom development, implementation, consultancy, websites, video, content production, managed services, enterprise integrations or other project work are not included unless expressly described in a separate proposal, order form or statement of work (SOW).

2. Business eligibility and authority

2.1 The Services are supplied exclusively for business and professional use. By creating an Account, starting a trial or purchasing a subscription, you confirm that: you are at least 18 years old; you act wholly or mainly for purposes relating to your trade, business, craft or profession; you are not acting as a consumer; and you have authority to bind the Customer named in the Account or Order Document.

2.2 A company number or VAT number is not required where the Customer is a legitimate sole trader, freelancer or professional user. HaveAI may request reasonable evidence of business use and may refuse or close an Account used mainly for personal, family or household purposes.

3. Definitions

In these Terms: Account means the Customer workspace through which the Services are accessed. Authorised User means an individual permitted by Customer to use the Account. Customer Content means documents, text, prompts, instructions, business information, media and other material supplied by or for Customer. Customer Data means Customer Content and data processed through the Services on Customer's behalf, including End User messages and contact information. End User means a person who interacts with Customer's AI agent, widget or connected channel. Free Plan means a no-fee plan, if available, subject to the limits shown at sign-up. Order Document means an Order Summary, checkout page, subscription confirmation, signed order form, proposal or SOW specifying plan, term, price, limits or additional terms. Output means text, classifications, summaries, analytics or other material generated by AI-enabled features. Service Plan means the Free, Starter or another plan selected by Customer. Third-Party Service means an external AI model, cloud provider, payment provider, communication platform, integration or API. Usage Unit means a message, AI response, token allowance, storage amount, API call or other measure stated in an Order Document.

4. Electronic acceptance and contract formation

4.1 Customer accepts these Terms by actively selecting the relevant checkbox and creating an Account, starting a trial, confirming an Order Summary, signing an Order Document or otherwise electronically agreeing to them.

4.2 A paid subscription order is Customer's offer to purchase the selected Service Plan. Unless a signed Order Document states otherwise, the subscription contract is formed when the applicable payment or merchant-of-record provider confirms the transaction and HaveAI activates the paid plan or sends a subscription confirmation.

4.3 Before confirmation, the Order Summary should display the selected plan, billing interval, currency, initial charge, trial, renewal basis, principal limits, cancellation method and tax treatment. Customer must review and correct the information before ordering.

4.4 HaveAI may retain evidence of acceptance, including document version, checkbox wording, Customer and user identifiers, date and time, Order Document, IP address and device or browser metadata where lawful. A durable copy of the applicable Terms and Order Summary will be made available or sent by email.

5. Accounts and Authorised Users

5.1 Customer must provide accurate business, contact, billing and tax information and keep it current.

5.2 Customer is responsible for all activity under its Account and for compliance by its Authorised Users. Credentials must not be shared between users.

5.3 Customer must use appropriate access controls, protect credentials and promptly notify HaveAI if it suspects unauthorised access or compromise.

5.4 Only an Account owner or user expressly granted billing authority may purchase, change or cancel a Service Plan. Invited team members may be required to accept the AUP and Privacy Notice but do not separately bind the organisation to a paid subscription unless authorised.

6. Services and Order Documents

6.1 HaveAI will provide the Services described in the applicable Order Document and then-current product documentation. Features, limits and channel availability may vary by plan, configuration, country and Third-Party Service availability.

6.2 If documents conflict, the following order applies: (a) signed Order Document or SOW; (b) Order Summary or subscription confirmation; (c) DPA for data-protection matters; (d) these Terms; and (e) other incorporated policies and general marketing descriptions.

6.3 Customer's purchase is not dependent on future features, roadmap items, demonstrations, oral statements or non-binding marketing descriptions.

7. Free Plan, trials, pilots and beta features

7.1 HaveAI may offer a Free Plan. Its functions, usage limits, availability and eligibility are those displayed at sign-up and may be changed or discontinued prospectively.

7.2 HaveAI may offer a trial, pilot, demonstration, preview or beta feature. A valid payment card is required to start a trial of any paid Service Plan. The trial duration, usage limits, automatic conversion, exact expiry time and post-trial price must be stated in the applicable Order Summary.

7.3 Where a paid-plan trial converts automatically, Customer authorises the applicable merchant of record or payment provider to charge the stated tax-inclusive subscription fee when the trial ends unless Customer cancels through the billing and subscription section of the HaveAI Account before the exact expiry time displayed in the Account and Order Summary.

7.4 Unless otherwise stated, a Customer and related organisation may use one trial only. HaveAI may reject or terminate duplicate, repeated, misleading or abusive trials.

7.5 Trials, pilots and beta features may be incomplete, contain defects or change without notice. No service level or data-retention commitment applies unless expressly agreed in writing.

8. Plans, usage limits and overages

8.1 The selected plan, term, Usage Units, AI-agent count, seats, integrations, knowledge-base capacity, history period and other limits are those shown in the Order Document at the time of purchase.

8.2 Customer must not bypass plan limits, share credentials to avoid seat limits, split one organisation across Accounts to repeat a promotion, or interfere with usage measurement.

8.3 If Customer reaches a limit, HaveAI may restrict or pause the affected feature, require an upgrade, defer further use until the next billing period or charge a disclosed overage or add-on accepted by Customer.

8.4 Upgrades may take effect immediately and may be charged as stated at confirmation. Downgrades normally take effect at the next renewal and may reduce features or access to data above the lower plan's limits.

9. Introductory and promotional offers

9.1 HaveAI may offer introductory pricing, launch offers, promotional credits or other limited offers. Eligibility, closing date, availability limit, promotional period, price and renewal basis will be shown on the Pricing Page, Order Summary or specific offer terms.

9.2 Unless the offer states otherwise, it: is available only to eligible new business Customers; may be used once per Customer and related organisation; applies only for the stated promotional period; cannot be combined with another discount, coupon, credit or negotiated price; does not apply to overages, add-ons, integrations, custom development, consultancy or separately purchased services; has no cash value and is not transferable.

9.3 HaveAI may refuse or withdraw eligibility where it reasonably suspects duplicate Accounts, repeated trials, false business information or other abuse. A promotional price validly accepted for an active promotional period will not be changed retrospectively.

9.4 Current promotions, if any, are shown on the Pricing Page and the applicable Order Summary. HaveAI may introduce or end promotions from time to time. Any promotion may have different eligibility requirements, limits, prices, benefits and terms.

10. Fees, tax-inclusive prices, payment and Merchant of Record

10.1 Customer must pay the fees shown in the Order Document. Unless the applicable Order Document expressly states otherwise, all prices displayed for HaveAI.io subscription plans include any applicable VAT, GST, sales tax and other indirect taxes.

10.2 The total subscription price displayed before purchase is the total amount payable for the applicable billing period. No additional indirect tax will be added to that displayed subscription price at checkout. Customer must provide accurate billing, location, business and tax information. An invoice or receipt may separately identify the tax component included within the total price.

10.3 Certain purchases may be processed through Stripe Managed Payments. Where checkout identifies Sold through Link, LLC (Link) as merchant of record, Link is seller of record for the payment transaction and may process payment, determine the applicable tax treatment, calculate, collect, report and remit indirect taxes from within the displayed tax-inclusive price, issue receipts, send transaction or subscription communications and provide transaction-level support.

10.4 HaveAI remains responsible for supplying and supporting the HaveAI Services. Link does not provide the HaveAI product and is not responsible for product functionality, Customer configuration or Customer Content.

10.5 Customer may also be subject to Link or Stripe purchase and payment terms presented during checkout. Where Managed Payments is not used, HaveAI or another identified entity may be merchant of record and Stripe or another provider may process payment. Custom development, consultancy, implementation or other Services purchased under a separate Order Document may use different tax treatment where that Order Document expressly states it.

10.6 Customer authorises recurring charges under the selected billing interval. Failed payments may be retried. HaveAI or the merchant of record may restrict or suspend access after reasonable notice while amounts remain unpaid.

10.7 Customer must raise a billing error promptly and normally within 30 days of the relevant charge. A chargeback must not be used as a substitute for the contractual cancellation or dispute process.

11. Automatic renewal and price changes

11.1 Paid subscriptions renew automatically for the same billing interval unless cancelled before the renewal date shown in the Account, Order Summary or subscription communication.

11.2 Promotional pricing applies only for the stated period. After that period, the subscription renews at the then-current standard tax-inclusive price for the selected plan, unless the Order Document fixes a different price.

11.3 HaveAI may change standard fees prospectively. For an increase in the total tax-inclusive price affecting an existing paid subscription, HaveAI will normally give at least 30 days' notice before the renewal at which the new fee applies. The tax component included within a displayed price may vary according to Customer location, tax status and applicable law without changing the total price paid by Customer. If the total subscription price changes, the notice rule in this clause applies.

11.4 Continued use after renewal constitutes acceptance of the renewed subscription and the applicable charge, subject to any cancellation rights expressly stated in the Order Document.

12. Cancellation, refunds and chargebacks

12.1 Customer may cancel an active trial or subscription through the billing and subscription section of the Customer's HaveAI Account. Customer is not required to contact Link, Stripe or HaveAI support unless the online cancellation function is temporarily unavailable. Cancellation of a paid subscription normally takes effect at the end of the current paid billing period.

12.2 A trial must be cancelled before the exact expiry time displayed in the HaveAI Account and Order Summary to prevent the first subscription charge. HaveAI will display an on-screen cancellation confirmation and send a confirmation to the email address associated with the Account. Access may end immediately or at trial expiry as stated at checkout.

12.3 Except where required by law, expressly stated in an Order Document or approved by the merchant of record or HaveAI, fees are non-refundable and no prorated refund or credit is due for unused time, reduced use, downgrade or early termination by Customer.

12.4 Refunds approved for transactions processed by Link may be administered under Link's payment process. HaveAI may provide information needed to assess a product-related request.

12.5 Termination or suspension for non-payment, fraud, abuse or material breach does not entitle Customer to a refund and does not remove amounts already due.

13. Customer responsibilities

13.1 Customer is responsible for configuring its AI agents, selecting and maintaining authorised knowledge sources, defining instructions and escalation rules, reviewing performance and ensuring that End User-facing disclosures are accurate.

13.2 Customer must obtain all rights, notices, consents and lawful bases needed to upload Customer Content, collect End User information, connect channels and instruct HaveAI to process Customer Data.

13.3 Customer is responsible for its products, services, prices, commitments, professional obligations and communications with End Users. Customer must provide appropriate human review and escalation, particularly in regulated, sensitive or high-impact contexts.

13.4 Customer must not represent that an AI agent is a licensed professional, a human employee or authorised to make commitments unless that representation is accurate and lawful.

14. Customer Content, Customer Data and feedback

14.1 As between the parties, Customer retains ownership of Customer Content and Customer Data. Customer grants HaveAI a non-exclusive, worldwide licence to host, copy, transmit, display, adapt and process them only as necessary to provide, secure, support and improve the Services and comply with law.

14.2 Customer warrants that it has the necessary rights and authority for Customer Content and Customer Data and that their use under these Terms will not violate law or third-party rights.

14.3 HaveAI does not use Customer Content or Customer Data to train a generally available foundation model unless Customer has expressly opted in or a separate agreement clearly permits it. This does not prevent security analysis, service telemetry, de-identified statistics or improvement of non-content-specific platform functionality where lawful.

14.4 If Customer provides suggestions or feedback, HaveAI may use them without restriction or payment, provided HaveAI does not publicly identify Customer without permission.

15. Data protection

15.1 Each party must comply with applicable data-protection law. The Privacy Notice governs HaveAI's processing as an independent controller of Account, website, billing and business-contact data.

15.2 Where HaveAI processes personal data on Customer's documented instructions to provide the Services, Customer is controller and HaveAI is processor unless the DPA states otherwise. The DPA is incorporated into these Terms.

15.3 Customer is responsible for the lawfulness, accuracy and transparency of personal data supplied to the Services, including notices to End Users and any special-category or sensitive data.

15.4 HaveAI may use subprocessors listed in its Subprocessor List. International transfers will use an applicable lawful transfer mechanism where required.

15.5 Customer should not submit highly sensitive or regulated data unless the selected plan, documentation and written arrangements expressly support that use.

16. AI features, Outputs and human oversight

16.1 AI features are probabilistic. Outputs may be inaccurate, incomplete, outdated, biased, inconsistent or unsuitable. HaveAI does not warrant that an Output is factually correct or fit for a particular decision.

16.2 Customer must evaluate Outputs before using, publishing or relying on them and must apply qualified human review where an error could affect health, safety, legal rights, finances, employment, access to essential services or another significant interest.

16.3 The Services do not provide medical diagnosis, treatment, legal advice, financial advice or another regulated professional determination. Customer must not configure or market an AI agent as a replacement for an appropriately qualified professional.

16.4 Risk, quality, knowledge-gap and unsupported-claim tools are designed to assist review. They may produce false positives or false negatives and do not guarantee detection or prevention of every issue.

16.5 Customer is responsible for any automated or manual action taken on an Output and for ensuring that legally required human intervention, explanation, appeal or oversight is available.

17. Acceptable use

17.1 Customer and its users must comply with the AUP and must not use the Services to: violate law or third-party rights; commit fraud, deception, impersonation or unlawful surveillance; distribute malware, spam or abusive content; collect or disclose personal data without authority; make unlawful discriminatory or solely automated high-impact decisions; provide unauthorised medical, legal, financial or other regulated professional decisions; generate or facilitate harmful, exploitative or illegal material; probe, bypass or disrupt security, limits or usage controls without written permission; resell, sublicense or provide the Services as a competing platform unless expressly authorised.

17.2 HaveAI may investigate suspected abuse, preserve relevant records, restrict affected functionality, remove unlawful content or suspend access where reasonably necessary.

18. Third-Party Services and communication channels

18.1 The Services may depend on Third-Party Services including AI-model providers, cloud infrastructure, email services, Stripe, Link, WhatsApp, Meta, Telegram and other integrations.

18.2 Customer's use of a Third-Party Service may be subject to separate terms, fees, policies, account approvals and technical limitations. Customer is responsible for its third-party accounts and permissions.

18.3 HaveAI is not responsible for a third party's outage, policy change, account restriction, message fee, data practice or removal of an integration, but will use reasonable efforts to maintain or replace material functionality where commercially practicable.

18.4 WhatsApp, Meta, telecom or other channel charges are not included unless expressly stated. Customer remains responsible for channel-specific notices, templates, consents and messaging compliance.

19. Intellectual property

19.1 HaveAI and its licensors own the Services, software, source code, models or orchestration, interfaces, designs, documentation, generic templates, analytics methods, trade marks and all related intellectual-property rights.

19.2 Subject to payment and compliance, HaveAI grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Services for its internal business operations and authorised customer communications.

19.3 Customer must not copy, modify, reverse engineer, decompile, scrape, benchmark for competitive publication, remove proprietary notices or create a competing service from the Services except to the extent a restriction is prohibited by law.

19.4 Ownership and licence terms for custom deliverables are governed only by the applicable signed SOW. Payment for a SaaS subscription does not transfer platform source code or underlying technology.

20. Confidentiality and security

20.1 Each party must protect the other party's non-public business, technical and commercial information using at least reasonable care and use it only for the agreement.

20.2 Confidential information excludes information lawfully known without restriction, independently developed, publicly available without breach or lawfully received from a third party.

20.3 A party may disclose confidential information where legally required, and should give advance notice where lawful.

20.4 HaveAI will maintain reasonable technical and organisational measures appropriate to the nature of the Services. Customer remains responsible for Account security, endpoint security, user permissions and secure configuration.

20.5 No internet service is completely secure. Customer must promptly report suspected security incidents and cooperate in reasonable containment steps.

21. Availability, support and service changes

21.1 HaveAI will provide paid Services with reasonable skill and care but does not guarantee uninterrupted or error-free operation unless a signed SLA expressly applies.

21.2 Planned maintenance, emergency maintenance, internet conditions, Third-Party Services, force-majeure events and Customer systems may affect availability.

21.3 Support channels, hours and response targets are those stated for the selected plan. A description such as "priority support" is not a guaranteed response or resolution time unless quantified in an Order Document.

21.4 HaveAI may modify, replace or discontinue features prospectively to improve the Services, address security or legal requirements or respond to third-party changes. If a change materially removes core paid functionality, HaveAI will use reasonable efforts to give notice and may offer a reasonable alternative or termination remedy where appropriate.

22. Suspension, termination, export and deletion

22.1 HaveAI may suspend or restrict access where reasonably necessary for non-payment, security risk, unlawful use, AUP breach, fraud, excessive technical load, third-party requirement or protection of HaveAI, Customer, End Users or others.

22.2 Where practicable, HaveAI will notify Customer and provide a reasonable opportunity to cure. Immediate action may be taken for urgent security, legal or abuse risks.

22.3 Either party may terminate a signed Order Document for an uncured material breach after written notice and at least 14 days to remedy, unless the breach cannot be remedied or immediate termination is permitted.

22.4 Customer is responsible for exporting data it wishes to retain. Subject to the DPA and product capability, HaveAI may make Customer Data available for export for up to 30 days after termination and may then delete or anonymise it. Shorter periods may apply to Free Plans, trials, abuse or security cases.

22.5 Backups may remain until overwritten in the normal backup cycle. HaveAI may retain billing records, legal acceptance evidence, security logs and other records required by law, tax, fraud prevention or dispute management.

23. Warranties, disclaimers, liability and indemnity

23.1 Each party warrants that it has authority to enter the agreement. HaveAI warrants that paid Services will be provided with reasonable skill and care.

23.2 Except as expressly stated, the Services, Free Plans, trials, beta features and Outputs are provided as is and as available. To the fullest extent permitted by law, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted operation and accuracy are excluded.

23.3 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or any liability that cannot lawfully be excluded or limited.

23.4 Subject to clause 23.3, neither party is liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation or opportunity, or for indirect or consequential loss.

23.5 Subject to clause 23.3, HaveAI's total aggregate liability arising from the Services, these Terms and all Order Documents in any rolling 12-month period will not exceed the fees paid or payable by Customer for the affected Services during the 12 months immediately preceding the event giving rise to the claim. For a Free Plan, trial or beta feature for which no fees were paid, the cap is GBP 100.

23.6 Customer will indemnify HaveAI and its personnel against third-party claims, penalties, costs and reasonable legal fees arising from Customer Content, Customer's unlawful data processing, breach of the AUP, Customer's products or professional commitments, or infringement of third-party rights by Customer.

23.7 Standard self-service plans do not include a HaveAI intellectual-property infringement indemnity. Any enhanced indemnity or liability limit must be expressly agreed in a signed Enterprise Order Document.

24. Notices, changes, governing law and general terms

24.1 Operational, security, billing and contractual notices may be sent to the Account email or displayed in the Services. Customer must keep contact information current. Legal notices to HaveAI should be sent to [email protected] with the subject "Legal Notice" and, where formally required, to the registered office.

24.2 HaveAI may update these Terms and Policies for changes in law, tax, security, Services, payment arrangements, Third-Party Services or business operations. For a material adverse change, HaveAI will normally give at least 30 days' notice. Urgent legal, tax, provider or security changes may take effect sooner.

24.3 A change to registered details, VAT number, payment provider or merchant-of-record description does not alone require renewed acceptance unless it materially changes Customer's economic or contractual position. HaveAI may require active re-acceptance for other material changes.

24.4 Neither party is liable for delay caused by events beyond reasonable control, excluding Customer's payment obligations. The parties are independent contractors. Failure to enforce a right is not a waiver. If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the remainder remains effective.

24.5 These Terms, Order Documents and incorporated Policies form the entire agreement for the Services. Customer may not assign the agreement without HaveAI's written consent; HaveAI may assign it to an affiliate or in connection with financing, reorganisation, sale or change of control.

24.6 These Terms and non-contractual obligations arising from them are governed by the laws of England and Wales. Before court proceedings, the parties will attempt in good faith for 30 days to resolve a dispute through authorised representatives, without preventing urgent injunctive relief. The courts of England and Wales have exclusive jurisdiction unless a signed Enterprise Order Document states otherwise.

24.7 The English version controls. Any translation is provided for convenience. If a translation conflicts with the English version, the English version prevails to the extent permitted by law.

Schedule 1 - Service description

Subject to the selected Service Plan, product status, configuration, region and Third-Party Service availability, the Services may include: creation and configuration of AI agents using Customer-provided business information, instructions and response rules; knowledge-base management using documents, free-form information, products, services, FAQs and website content; website widget deployment and supported messaging-channel integrations; conversation history, End User intake and lead/contact-information collection; templates, analytics, usage reporting, team access, API and user controls; tools intended to assist review of response quality, knowledge gaps, potentially risky statements, unsupported claims and human-handoff needs.

The Services do not guarantee sales, leads, response accuracy, regulatory compliance, detection of every risk or uninterrupted availability. Features shown as "coming soon", preview or beta are not committed functionality.

Schedule 2 - Starter subscription pricing

A. Standard pricing

Standard Starter pricing (tax-inclusive): USD 34 per month, or USD 324 per annual term (equivalent to USD 27 per month). Prices are subject to any later price change made under these Terms.

B. Trial and billing

Trial: 7 days. A valid payment card is required when the trial starts. If the trial is not cancelled through the HaveAI Account before the exact displayed expiry time, the selected tax-inclusive subscription price is automatically collected. The subscription then continues at the standard price shown above unless cancelled before renewal. If HaveAI changes the standard price, the price-change notice rules in clause 11 apply.

C. General rules

No additional indirect tax is added to the displayed subscription price at checkout. Prices exclude overages, add-ons, extra agents, extra users, extra integrations, extra capacity, custom development, consultancy, setup and separately purchased services. Upgrades are charged under the tax treatment and price shown at upgrade confirmation. Downgrades normally apply at the next renewal. No cash alternative, transfer or prorated refund is available except where required by law or expressly approved. HaveAI may reject duplicate Accounts, repeated trials, false information or other attempted abuse.

HaveAI Business Terms of Service