Company HAVEAI TECHNOLOGIES LTD
Company number 17193263
Registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact [email protected] | +44 20 3828 8759
Website haveai.io
This Cancellation and Refund Policy forms part of the HaveAI Business Terms of Service and applies to business and professional customers purchasing HaveAI.io subscription plans. It does not apply to consumer purchases or to custom development, consultancy, implementation, website, video, content or other project services governed by a separate Order Form or Statement of Work.
The English version is the controlling version. Translations are provided for convenience only.
Key points
• Paid-plan trials last 7 days and require a valid payment card.
• Cancel through the HaveAI Account before the exact trial expiry time to avoid the first charge.
• Paid subscriptions normally end at the end of the current billing period.
• Fees are generally non-refundable and no prorated refund is provided for unused time.
• Displayed subscription prices include applicable indirect taxes.
1. Scope and business use
1.1 HaveAI.io is supplied exclusively for business and professional use. By starting a trial or paid subscription, the Customer confirms that it is acting wholly or mainly for purposes relating to its trade, business, craft or profession and not as a consumer.
1.2 Nothing in this Policy excludes any right or remedy that cannot lawfully be excluded. If a Customer is legally entitled to a mandatory refund despite its business-use confirmation, the mandatory law prevails to that extent.
2. Free Plan and paid-plan trials
2.1 A Free Plan, if available, does not involve subscription charges and therefore has no refundable subscription fee.
2.2 A valid payment card is required to start a 7-day trial of a paid Service Plan. The exact trial start and expiry time, post-trial price, billing interval and renewal basis are shown in the Order Summary.
2.3 If the Customer does not cancel before the exact trial expiry time, the applicable merchant of record is authorised to charge the tax-inclusive amount shown in the Order Summary.
2.4 The Customer must cancel through Settings > Billing and Subscription > Cancel Subscription in the HaveAI Account. If the online cancellation function is temporarily unavailable, the Customer must email [email protected] from the Account email address before the exact expiry time and identify the organisation and plan.
2.5 HaveAI provides an on-screen cancellation confirmation and sends a confirmation email. The Customer should retain this confirmation.
3. Monthly subscriptions
3.1 A monthly subscription renews automatically each month unless cancelled before the next renewal date.
3.2 Cancellation during a paid monthly billing period normally takes effect at the end of that billing period. Access continues until that date unless suspended or terminated under the Business Terms.
3.3 No prorated refund or credit is provided for the unused part of a monthly billing period.
4. Annual subscriptions
4.1 An annual subscription renews automatically for a further annual period unless cancelled before the renewal date.
4.2 Cancellation during a paid annual term normally takes effect at the end of that annual term. Access continues until that date unless suspended or terminated under the Business Terms.
4.3 No prorated refund or credit is provided for unused months in an annual subscription.
5. Subscription pricing and promotions
5.1 Promotional pricing applies only for the expressly stated promotional period. Cancelling a subscription does not convert a promotional benefit into cash, credit or a transferable entitlement.
5.2 The monthly Starter subscription is charged at USD 34 per month, subject to any later price change made under the Business Terms.
5.3 The annual Starter subscription is charged USD 324 for each annual term (equivalent to USD 27 per month), subject to any later price change made under the Business Terms.
5.4 Cancellation and refund rules in this Policy apply equally to promotional subscriptions.
6. Refunds generally
6.1 Except as required by law, stated in an Order Document, approved by HaveAI or the merchant of record, fees are non-refundable.
6.2 Refunds are not provided for unused time, low usage, failure to use available features, change of business circumstances, failure to cancel before renewal, plan downgrade, removal of a connected third-party channel or termination caused by the Customer's breach.
6.3 HaveAI may approve a full or partial refund where: (a) a duplicate charge occurred; (b) an amount was charged incorrectly; (c) a charge was taken after a timely and verifiable cancellation; (d) HaveAI permanently discontinues the paid Service before the end of a prepaid period for reasons not caused by the Customer; or (e) another exceptional circumstance reasonably justifies a refund.
6.4 Approval of a refund in one case does not create an obligation to approve refunds in other cases.
7. Billing errors and refund requests
7.1 The Customer should report a suspected billing error promptly and, where reasonably possible, within 30 days of the relevant charge.
7.2 A request must include the Account email, organisation name, charge date, amount, plan and a concise explanation. HaveAI may request evidence needed to investigate.
7.3 Requests may be submitted to [email protected]. Product-related refund decisions are made under this Policy, while payment-transaction support may also be handled by Sold through Link, LLC under its terms and processes.
8. Refund processing
8.1 Approved refunds are normally returned to the original payment method through the merchant of record or payment provider.
8.2 An approved refund includes the applicable indirect-tax component contained in the refunded charge. The timing of the credit depends on the payment provider, card network and Customer's bank.
8.3 HaveAI is not responsible for exchange-rate differences, bank charges or payment-method fees imposed by third parties.
9. Plan changes
9.1 An upgrade may take effect immediately and may involve an additional charge shown before confirmation.
9.2 A downgrade normally takes effect at the next renewal date. No refund or credit is issued for the difference between plans during the current billing period.
9.3 Changing plans may end or alter a promotional entitlement where this is disclosed before confirmation.
10. Failed payments, suspension and termination
10.1 A failed payment may result in retry attempts, restriction or suspension of the Account. Restoring access does not create a refund right.
10.2 Suspension or termination for non-payment, fraud, abuse, security risk or material breach does not entitle the Customer to a refund and does not cancel amounts already due.
10.3 If HaveAI terminates a prepaid subscription for convenience and not because of Customer breach, HaveAI may provide a prorated refund or service credit for the unused prepaid period.
11. Chargebacks and payment disputes
11.1 The Customer should contact HaveAI before initiating a chargeback so the issue can be investigated promptly.
11.2 HaveAI or Sold through Link, LLC may provide relevant transaction, acceptance, usage and cancellation records to the payment provider when responding to a dispute.
11.3 A pending payment dispute may result in temporary restriction of the affected Account where reasonably necessary to prevent loss or abuse.
12. Merchant of record
12.1 For transactions processed through Stripe Managed Payments, Sold through Link, LLC acts as merchant of record and may process charges, receipts, indirect taxes, subscription communications, transaction support, disputes and refunds.
12.2 HaveAI remains responsible for provision and product-level support of the HaveAI.io Service.
12.3 The primary contractual cancellation route is the HaveAI Account. Any additional subscription-management or transaction-support route offered by Link does not expand the refund rights stated in this Policy.
13. Contact and complaints
13.1 Cancellation, billing and refund questions may be sent to [email protected].
13.2 HaveAI may request reasonable information to verify the Account holder or authorised billing contact before making changes or issuing a refund.