FAQ Management
FAQs are the fastest and most controlled way to train your assistant. Each entry is a question and its clear answer, so the most common questions always get consistent responses.
Why FAQs?
About 80% of customers usually ask the same 20% set of questions. Defining these as FAQs ensures the assistant answers the most critical topics accurately and quickly.
Adding an FAQ
1
Go to the FAQ section
Open AI Training β FAQ in the panel.
2
Enter the question and answer
Write the question a customer might ask and the correct answer.
3
Assign a category (optional)
Group FAQs into categories to keep large lists organized.
Write the question like a customer would
Phrase the question in the natural language a real customer would use ("When will my order arrive?"). Since the assistant uses semantic matching, the customer doesn't need to use the exact same words β variations are matched too.
Tips for Writing Good FAQs
- One question, one answer: Don't combine multiple topics in one FAQ.
- Clear, complete answers: The answer should fully address the question on its own.
- Consider variations: Add separate FAQs for very different phrasings of the same thing.
- Keep them current: Update the relevant FAQ when prices, durations or policies change.
Managing FAQs via API
You can also manage FAQs programmatically: list with
GET /api/v1/knowledge/faqs and create with POST /api/v1/knowledge/faqs. See the API Reference.Related Topics
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