AI Test
The AI Test screen lets you chat with your assistant before it reaches live customers. You try whether the knowledge you trained turns into accurate answers, in a safe environment.
What Is It For?
When you add a new FAQ, upload a document or change the assistant's behavior settings, you want to see the impact immediately. AI Test is exactly for this: you ask the assistant questions, see its real answers, and fix your knowledge base if needed.
Testing Effectively
- Try real questions: Use the phrasings customers actually write.
- Test variations: Ask the same question with different words; is the assistant consistent?
- Push edge cases: Try questions requiring missing info or sensitive ones; does the assistant behave appropriately?
Fix β test β repeat
Use AI Test as a loop: if an answer is insufficient, update your knowledge base and ask the same question again. After a few rounds, your assistant noticeably improves.
Testing is safe
Conversations in the AI Test screen are for experimentation; they aren't treated as real customer conversations. Try as much as you like.
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