Plans & Limits
HaveAI defines monthly usage entitlements per plan. This page explains what each plan includes, how the trial works and what happens when limits are reached.
Plan Comparison
- AI messages: Free 100/mo Β· Starter 1,000/mo β only replies sent by the assistant count; one question-answer turn is 1 message.
- AI test messages: Free 20/mo Β· Starter 200/mo.
- Training processing pool: Free 2 million Β· Starter 10 million words/mo β words the AI processes when training on FAQs, documents and web pages are deducted from this pool, which resets monthly. It is not a storage limit.
- Conversation AI summaries: Free 10/mo Β· Starter 100/mo.
- Analytics history: Free 7 days Β· Starter 90 days.
- Active channels: Free 1 Β· Starter 3.
- Public API + AI sales analysis: Starter and above.
Track your current usage on the "Your Plan's Entitlements" card under Account β Billing.
7-Day Free Trial
You can try the Starter plan free for 7 days with a credit card. All plan entitlements are active during the trial. Cancel before it ends and you are not charged. The trial is available once per account.
What Happens When a Limit Is Reached?
The assistant pauses silently
When your monthly message limit is reached, the assistant stops replying to new customer messages; incoming messages are still saved and you are notified in the panel. Customers never see an error. Limits reset monthly, or upgrade to continue immediately.
Plan Changes
Upgrades take effect immediately. On downgrade, your channel count is trimmed to the new plan's cap (your first selections are kept). On cancellation, service continues until the end of the current period.
Related Topics
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