Support Tickets
When you hit a problem or have a question, create a support ticket from the panel's Help section. The whole exchange happens in the panel β no email threads needed.
Creating a Ticket
1
Help β Create Support Ticket
Choose a subject, category (general, technical, billing, etc.) and priority; describe your issue.
2
Wait for a reply
You get a panel notification when our team responds. Open the ticket and reply on the same screen.
3
Close it when resolved
Close the ticket once the issue is resolved; your past tickets remain on record.
For faster resolution
Attaching a screenshot of the error and noting which screen/channel it occurred on significantly shortens resolution time.
Related Topics
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