Frequently Asked Questions
We've gathered the most common questions about HaveAI here. If you can't find what you're looking for, you can reach our support team.
General
What exactly does HaveAI do?
HaveAI lets you create an AI assistant tailored to your business. You train it with your own information and give your customers automatic answers 24/7 on your website and messaging channels. Details: What is HaveAI?
How long does setup take?
A basic setup takes about 5 minutes: create an account, add some knowledge and connect a channel. Step by step: Quickstart.
Do I need technical knowledge?
No. You don't need to know code to train the assistant or install the web widget. The panel lets you manage everything visually. There's also an API for developers.
AI & Training
What if the assistant gives a wrong answer?
Wrong or incomplete answers usually stem from a gap in the knowledge base. Add an FAQ or knowledge entry on the topic. Also, the Knowledge Gaps report automatically shows which topics are missing.
Which AI model is used?
HaveAI uses the Google Gemini model family (default: Gemini 2.5 Flash). You can change the model from AI Settings.
Does the assistant make things up?
With the RAG approach, HaveAI grounds answers only in your knowledge base, which greatly reduces the risk of fabricated information. Still, keeping your knowledge base current and clear gives the best results.
Channels & Integration
Which channels do you support?
Web widget, Telegram, WhatsApp, Instagram DM and Slack. All share the same assistant. Details: Integrations.
Can I use multiple channels at once?
Yes. You can connect multiple channels simultaneously; they all use the same knowledge base and assistant. You manage all conversations from a single Messages screen.
Security & Data
Is my data safe?
HaveAI uses multi-layered security measures like encryption, HTTPS, access control and PII protection. Details: Security.
Are you KVKK/GDPR compliant?
HaveAI provides tools for KVKK and GDPR compliance (data export, request management, data deletion). As the data controller, the obligations are yours. Details: KVKK & GDPR.
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