Dashboard — Overview
The Overview screen is the control panel that greets you when you log in. You see the status of your assistant and customer interactions at a glance.
Summary Metrics
Key performance indicators appear at the top of the screen:
- Total messages: Number of messages processed in a given period.
- Active sessions: Ongoing conversations.
- Customer count: People who interacted with your assistant.
- Response performance: The assistant's response speed and effectiveness.
Real-time data
Overview metrics are fed by live data. The numbers update when a new message arrives or a session starts.
Quick Access
Overview provides quick jumps to the most-used sections: incoming messages, pending handoff requests and analytics reports.
Daily Usage Suggestion
- Start your day from Overview; check pending handoff requests.
- Review knowledge gaps weekly.
- Track trends in analytics to continuously improve your assistant.
Related Topics
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