WhatsApp Integration

HaveAI connects to WhatsApp via Meta's WhatsApp Business Cloud API. This way, when customers message your business number, your assistant replies automatically.

Prerequisites (Meta side)

WhatsApp is Meta's platform. Before connecting, you need: a Meta Business account, a WhatsApp Business account, a verified business phone number, and an access token plus Phone Number ID from Meta.

General Setup Flow

Complete Meta Business setup

Create a WhatsApp Business account in Meta Business Suite and verify your business number. Meta also provides a test number for initial use.

Get your API credentials

Obtain the access token and phone number ID from your Meta app.

Enter them into HaveAI

Enter this information in the WhatsApp integration section of the panel and save.

Connect the webhook

In your Meta app, set the webhook address to the one HaveAI provides. This way, messages sent to WhatsApp are delivered to HaveAI and the assistant responds.

Test it

Send a WhatsApp message to your business number and check the assistant's response.

The 24-hour window and templates

Per WhatsApp's policy, businesses can freely reply to a customer only within 24 hours of the customer's last message. Outside this window, pre-approved message templates from Meta are required. Since your assistant replies to incoming messages, most support scenarios stay within this window.

Test with the test number first

The safest path is to verify the integration with Meta's test number, then switch to your own business number once everything works.