Analytics

The Analytics screen helps you understand how well your assistant performs and what your customers need. It's designed for data-driven decisions instead of guesswork.

Key Metrics

• Message & session volume: Interaction trends over time.
• Response performance: The assistant's response speed and effectiveness.
• Satisfaction: Satisfaction measured from customer ratings.

Sentiment Analysis

HaveAI analyzes the emotional tone of customer messages (positive / neutral / negative). This lets you spot dissatisfaction early and intervene, and amplify positive experiences. You can also review messages with negative sentiment separately.

Top Questions & Keywords

The most frequently asked questions and most common keywords are reported. This clearly shows where to focus your content strategy and FAQs.

Heatmap

Shows the intensity of interactions by day and hour. By seeing when more messages arrive, you can plan your team's shifts or campaign timing.

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