Notifications
The bell at the top right of the panel collects the events that matter: new customer messages, quota alerts, safety notifications and system announcements.
Notification Types
- Message notifications: new customer messages arrive instantly (via live connection).
- Quota alerts: you are notified in the panel when your monthly message limit is reached β the assistant pauses silently and customers never see an error.
- Safety alerts: critical low-safety-score replies produce a notification.
- System announcements: maintenance and new-feature news.
Preferences
Manage which notification types you receive and email notifications under Settings β Notifications.
Marking as read
Clicking a notification opens the related conversation and marks that customer's messages as read. "Mark all as read" clears everything.
Related Topics
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