AI Training — Overview
HaveAI uses the information you save about your business when answering customer questions. By adding frequently asked questions, your products and services, your working conditions and other business information, you can help your assistant give more relevant and consistent answers.
How Does the Assistant Use Your Information?
When a customer asks a question, HaveAI uses the relevant business information for the answer. Semantic search helps find suitable information by looking at the meaning of the question, not just its words. This approach is called RAG.
Some content is split into small pieces and converted into a numeric representation so it can be used in search. This process is called embedding. You do not have to manage these technical operations during use.
You can add information directly, or import it by reviewing the records prepared from documents and web pages. Uploading a document or crawling a page does not complete the training process on its own. You need to check the prepared content and save the parts you want to use.
Brand information and behavior settings determine on whose behalf and in what style the assistant speaks.
Which Information Goes Where?
| Content | Section to use |
|---|---|
| Questions customers frequently ask and their answers | FAQ |
| Policies, processes, working hours and explanations | Free-form Information |
| Product or service name, price, features and scope | Products and Services |
| Information to be taken from existing documents | Document Upload |
| Information to be taken from pages on your website | Website Crawling |
| Company profile, speaking style, tone and custom instructions | Brand Information |
Documents and web pages are used to import information. The records prepared from these sources are saved as FAQ, product and service, free-form information or brand information, according to your choice.
Recommended Starting Order
Enter brand information
Add core information
Define products and services
Test the answers
Keep information up to date
If you use more than one assistant
How to Prepare Good Training Content
Clear, current and consistent information makes it easier for the assistant to answer correctly. Dedicate each record to a specific topic. Instead of repeating the same price or rule in many places, keep the relevant record up to date. If a changed piece of information also appears in other records, check those too.
FAQ and free-form information complement each other. Use FAQ for short, direct question-answers; use free-form information to explain a process or conditions. You do not need to add the same content to both sections.
AI Behavior
Alongside business information, you can also set the assistant's speaking style, tone, default language and custom instructions. For these settings, see the AI Behavior & Response Settings page.
Related Topics
Knowledge Base & Free-form Info→
Add explanations as title and content
FAQ Management→
Create question-answer records
Products & Services→
Organize your catalog information
Document Upload→
Import information from files
Website Crawling→
Import information from pages
Brand Information→
Company profile and style
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